Company details. Griffin Media Developments Ltd trading as Pay Per Appointment (company number 12642498) (we and us) is a company registered in England and Wales and our registered office is at Endeavour House Wrest Park, Silsoe, Bedford, England, MK45 4HS, which is also our main trading address. Our VAT number is GB469479817. We operate the website https://payperappointment.co.uk/.
Contacting us. To contact us, telephone your Campaign Manager at +442030028097 or email us at callum@payperappointment.co.uk. How to give us formal notice of any matter under the Contract is set out in 16.2.
Our contract with you
Our contract. These terms and conditions (Terms) apply to the order by you and supply of Services by us to you (Contract). They apply to the exclusion of any other terms that you seek to impose or incorporate, or which are implied by law, trade custom, practice or course of dealing.
Entire agreement. The Contract is the entire agreement between you and us in relation to its subject matter. You acknowledge that you have not relied on any statement, promise or representation or assurance or warranty that is not set out in the Contract.
Language. These Terms and the Contract are made only in the English language.
Your copy. You should print off a copy of these Terms or save them to your computer for future reference.
Placing an order and its acceptance
Placing your order. Please follow the onscreen prompts to place your order. You may only submit an order using the method set out on our client portal, via our website or via a link provided to you by one of our representatives. Each order is an offer by you to buy the services specified in the order (Services) subject to these Terms.
Correcting input errors. Our order process allows you to check and amend any errors before submitting your order to us. Please check the order carefully before confirming it. You are responsible for ensuring that your order is complete and accurate.
Acknowledging receipt of your order. After you place your order, you will receive an email or payment confirmation from us acknowledging that we have received it, but please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in 3.4.
Accepting your order. If you have not previously purchased any of our Services, our acceptance of your order takes place when you have made your first payment and fully completed our onboarding form to the extent we require to deliver our Services to you.
If we cannot accept your order. If upon receiving your Implementation Fee and Data Fee which form part of your initial order we determine that we are unable to supply you with the Services for any reason, we will inform you of this by email and we will not process your order. If you have already paid for the Services, we will refund you the full amount paid
Our services
Descriptions and illustrations. Any descriptions or illustrations on our website or formal proposal are published for the sole purpose of giving an approximate idea of the services described in them. They will not form part of the Contract or have any contractual force.
Compliance with specification. Subject to our right to amend the specification (see 4.3) we will supply the Services to you in accordance with the specification for the Services appearing as part of the proposal sent to you at the date of your order in all material respects, unless otherwise agreed with one of our authorised representatives in which case variations in terms will be clarified to you in writing via email.
Changes to specification. We reserve the right to amend the specification of the Services if required by any applicable statutory or regulatory requirement or if the amendment will not materially affect the nature or quality of the Services, and we may notify you in advance of any such amendment.
Reasonable care and skill. We warrant to you that the Services will be provided using reasonable care and skill.
Time for performance. If you have not previously purchased any of our Services, you can reasonably expect a three to five week warming period prior to your campaign going live and us being able to deliver visible results from our Services. However, this estimated period may be shorter or longer and will be communicated to you upon acceptance of your order and on an ongoing basis thereafter should there be a variation in this estimate.The time for performance as indicated above excludes a two week period from 23rd December to 5th January, where we are closed for trading. Should the performance period above cover all or part of this closure period, the time for performance is extended by the period of the closure which overlaps with your campaign. Please note that we will only commence building your campaign on the first Monday after the week you have both made payment for your initial order and have been provided with a correctly completed onboarding form, unless this Monday is a UK public holiday in which case work will instead commence on the next working day.
Due to the complex nature of our Services, we do not offer, promote or make any guarantees as to the volume or timing of when we will have delivered all and any appointment-ready leads which you purchase under these terms and conditions. However, we will endeavour to provide these to you in the shortest possible time frame whilst exercising reasonable care and skill. Any delivery dates communicated to you outside of these terms and conditions are estimates and indications only and do not automatically give you the right to cancel your Services and request a refund should these delivery dates not be met.
Your obligations
It is your responsibility to ensure that:
the terms of your order are complete and accurate;
you cooperate with us in all matters relating to the Services in a prompt manner;
you provide us with such information and materials we may reasonably require upfront and on an ongoing basis in order to supply the Services such as but not limited to information about your Ideal Customer Profile, employee email addresses, additional information about your service beyond that obtained on your initial onboarding call, and ensure that such information is complete and accurate in all material respects;
you provide at least three client case studies of clients in your target market, being the target market disclosed to us during the onboarding process, where you also provide us consent to use these client case studies in the marketing campaign. These case studies are important for tailoring our services to your needs and ensuring the success of your campaign. Very brief one sentence case studies or case studies which misrepresent your business or results your business has generated may adversely effect your campaign outcomes due to mistargeting;
you designate at least two individuals from your company as points of contact to whom we can send all leads to year round. This is to ensure that leads can be responded to in a reasonable timeframe, particularly in the planned or unplanned absence of one or more relevant members of your company. If you are a sole trader, we only require one designated contact;
you provide us with a Do Not Contact list in the template provided to you in the prescribed format. This list must be submitted prior to the campaign live date and you must provide us with timely updates on an ongoing basis during your campaign. Your Do Not Contact list should be an exhaustive list of both your current clients and opted out contacts. If you do not have a Do Not Contact list you must advise us of this prior to your campaign going live;
you communicate to us in writing as soon as you become aware of any errors or updates to the information provided in your onboarding form after it has been fully completed and submitted. This is to ensure that your campaign remains relevant to your target audience and that we can take timely action on your campaign when needed;
you provide, after the commencement of your lead generation campaign on the campaign live date, all requested information and approvals within one business day unless you advise us within one business day that more time is required and we agree on an extended delivery date for the information/ or approval. Failure to provide the information in one business day may hinder the effectiveness of the campaign;
you consider all the information presented to you when determining if any of the appointment-ready leads we generate (which form part of the Services we will provide you as part of this agreement) meets the qualification criteria mutually agreed on as part of the onboarding process, and you accordingly accept or decline the appointment-ready lead within one business day of receiving it. If you believe that any lead does not qualify, you must notify us within one business day of receiving that lead. Prompt communication is crucial for addressing any concerns, optimising the lead generation process and ensuring accurate billing;
you respond to all qualifying appointment-ready leads generated in a timely manner, ideally within one business day. Timely responses are essential for converting leads into clients, and any delay may adversely affect the results of your campaign for which we cannot be held responsible;
you obtain and maintain all necessary licences, permissions and consents which may be required for the Services before the date on which the Services are to start;
If our ability to perform the Services is prevented or delayed by any failure by you to fulfil any obligation listed in 5.1 (Your Default):
we will be entitled to suspend performance of the Services until you remedy Your Default, and to rely on Your Default to relieve us from the performance of the Services, in each case to the extent Your Default prevents or delays performance of the Services. In certain circumstances Your Default may entitle us to terminate the Contract under 13 (Termination);
we will not be responsible for any costs or losses you sustain or incur arising directly or indirectly from our failure or delay to perform the Services; and
it will be your responsibility to reimburse us on written demand for any costs or losses we sustain or incur arising directly or indirectly from Your Default.
Charges
In consideration of us providing the Services you must pay our charges (Charges) in accordance with this 7, 8 and 9.
The Charges are as follows unless otherwise agreed with an authorised Company Representative:
Implementation Fee (one time fee) - £775 or $995 or €950
Data Fee (monthly fee) - £195 or $249 or €239
Appointment Ready Lead (ARL) - £195/ARL or $249/ARL or $239/ARL
Where:
The Implementation Fee represents payment for the infrastructure needed to set up and begin delivery of your campaign including but not limited to domain purchases, deliverability configuration, mailbox creation and warming, portal integration, copywriting and campaign manager allocation and onboarding;
The Data Fee represents payment for ongoing campaign management services including but not limited to list building, triple verification of data, data enrichment, AI personalisation and ongoing management of your Do Not Contact list.
An Appointment-Ready Lead represents the provision of a prospect within your Ideal Customer Profile who wishes to meet a representative of your company on a particular day, time or date and has expressed an interest in one or more of your services.
If you wish to change the scope of the Services after we accept your order, and we agree to such change, we will modify the Charges accordingly. Refer to 10. Refunds and Compensation for further details on if we are unable to change the nature or scope of our Services.
We take all reasonable care to ensure that the prices stated above for our Services are correct at the time when the relevant information was entered into our payment system and/or presented to you on a payment page. However, please see 8.2 for what happens if we discover an error in the price of the Services you ordered.
Our Charges may change from time to time, but changes will not affect any order you have already placed. You will be notified in writing of any changes in our Charges in a timely manner.
Our Charges are exclusive of VAT. Where VAT is payable in respect of some or all of the Services you must pay us such additional amounts in respect of VAT, at the applicable rate, at the same time as you pay the Charges.
How to pay
We accept the following methods of payment for all or any part of our Services:
Debit card or credit card. We accept the following cards: Visa, Mastercard, American Express, Discover, Diners Club and China UnionPay (including the related Apple Pay, Google Pay and Link enabled payment options). By paying via either debit card or credit card, you grant us the right to retain these card details on our payment processing platform to enable us to collect payment against future purchases or other charges on your behalf related to the Services provided to you. We will notify you electronically whenever a payment is taken on your behalf. You have the right to withdraw consent at any time for your debit card or credit card details to be retained and utilised in this manner. We impose a £20 / €25 / $25 per month per client for payment via debit card or credit card, which is waived only for payments for the Implementation Fee and first payment of your Data Fee.As our chargeable amounts are quite large, we must do this in order to keep providing our services at the price point we offer..
Bacs Direct Debit, ACH Direct Debit or SEPA Direct Debit. You will be prompted via our payment page to agree to authorise a Direct Debit mandate to grant us the right to draw funds from your nominated account when payment falls due for future charges. We will notify you electronically whenever a payment is taken on your behalf. You have the right to revoke your Direct Debit mandate at any time.
UK Bacs transfer, UK Faster Payments, ACH transfer, SEPA transfer: You will be prompted on our payment page to pay to one of our nominated accounts in either GBP, USD or EUR. These payment currency options may change based on your location.
It is always possible that, despite our best efforts, some of the Services on may be incorrectly priced on our payment page. Where the correct price for the Services is less than the price stated on the relevant payment page, we will charge the lower amount and refund any amounts overpaid. If the correct price for the Services is higher than the price charged on the relevant payment page, we will contact you as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Services at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. However, if we mistakenly accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may cancel supply of the Services and refund you any sums you have paid.
When to Pay
Payment is due for the Implementation Fee on the Kick Off Call with your Campaign Manager, or via a payment link otherwise provided to you. We will take your payment upon acceptance of your order.
Payment of your Data Fee will be requested at the same time as the payment request for appointment-ready leads delivered in the previous billing period. The timing of this request depends on your primary payment method, as follows:
Debit card or credit card: 25th calendar day of the month
Bacs Direct Debit, ACH Direct Debit or SEPA Direct Debit: 14th calendar day of the month
UK Bacs transfer, UK Faster Payments, ACH transfer, SEPA transferL 7th calendar day of the month
You are responsible for ensuring that payment of your Data Fee and for appointment-ready leads provided within the previous billing cycle is received by the first calendar day of the month after our request for payment has been made to you, your bank or payment card company (“Payment Due Date”). For example, if the request for payment is made on the 14th March, our account should have been credited with your payment on or before 1st April.
We shall each pay all amounts due under the Contract in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).
Failure to Pay
Where possible subject to your chosen primary payment method and the related mandate or other relevant authorisation, we will attempt to automatically take payment. For any failed or cancelled payments, a £20 / €25 / $25 administration fee will be levied.
If you fail to make a payment under this Contract for our recurring Data Fee and appointment-ready lead charges by the Payment Due Date, you will be notified that we[e] have failed to receive payment and your campaign will be put on hold. If payment is subsequently not received by the 7th calendar day of the month, we will automatically cease to provide our Services to you and commence the offboarding of your campaign from our systems.
If you believe that you have made payment on time or during the time your campaign has been put on hold but are provided a contrary indication from one of our representatives, you must send proof of payment so that we can continue to provide you our Services.
Without limiting our remedies under 14 (Termination), you will have to pay interest on the overdue sum from the Payment Due Date until payment of the overdue sum, whether before or after judgment. Interest under this 8.4 will accrue each day at 5% a year above the Bank of England's base rate from time to time, but at 5% a year for any period when that base rate is below 0%. We will partially or fully waive interest charges incurred at our discretion only.
Refunds and Compensation
We will only issue refunds or alternative compensation for some or all of our Services in the specific circumstances outlined under this 10.
If you wish to change the nature or scope of the services after we accept your order but before your campaign goes live, and we do not agree to such changes on the basis that we believe the changes would result in significant delays, significant differences in expected outcomes, require work which falls outside the competencies and skills we possess, or other similar material and relevant factors, we may request that no changes are made to the nature or scope of services. If you are unwilling to proceed in using our Services on that basis and your campaign has not yet gone live, we will refund your implementation Fee in full less the cost we incurred for any domains purchased at the time you request a change to the nature or scope of services and less a £20 / €25 / $25 administration fee. You will only be eligible for a full refund of the Data Fee paid if we have not yet commenced procurement of data at the time you request a change to the nature or scope of services we provide, otherwise the Data Fee will not be refundable.
If we believe we are no longer able to provide any or all of our Services to you and are unable to provide a reasonable remedy to deliver our Services, we will refund you for the price paid for Services paid for but not rendered to you by bank transfer or a method otherwise agreed with you in writing. Where any or all of our Services have been partially provided to you, we will deduct from the refund an amount for the supply of the Services provided for the period up to the date when you give notice of cancellation, in accordance with 4.2 and subject to 16.2. The amount we deduct will reflect the amount that has been supplied as a proportion of the entirety of the order value.
Send them the domains, the copy, etc which they have paid for (“transferrable assets”) as they haven’t paid for ARLs if they ask for a refund. See “Pay Per Appointment 2025” within the internal folder and incorporate what they get for each of the fees
Other than in the above instances, no refunds will be provided for any or all of our Services except at our sole discretion.
Complaints
If a problem arises or you are dissatisfied with the Services, please contact your Campaign Manager at the following email address: callum@payperappointment.co.uk.
To dispute any charge related to the Services, you must contact us in writing at neil@payperappointment.co.uk, or submit a request to your designated Campaign Manager, within 14 days after the disputed charge is first incurred. You agree to refrain from disputing the charge with your credit card company or bank for 14 days after reporting the dispute to us, to allow us the opportunity to resolve the dispute. Should we receive a chargeback from a credit card company or bank on your behalf before we have been given 14 days to resolve the issue, we have the right to collect on the rendered services and any payments associated with the dispute.
Intellectual property rights
All intellectual property rights in or arising out of or in connection with the Services other than intellectual property rights in any materials provided by you) will be owned by us.
How we may use your personal information
We will use any personal information you provide to us to:
provide the Services;
process your payment for the Services; and
inform you about similar products or services that we provide, but you may stop receiving these at any time by contacting us.
We will process your personal information in accordance with the requirements of The Data Protection Act 2018, and EU GDPR regulations where applicable.
Limitation of liability
Nothing in the Contract limits any liability which cannot legally be limited, including liability for:
death or personal injury caused by negligence;
fraud or fraudulent misrepresentation; and
breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession).
Subject to 14.1, we will not be liable to you, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
loss of profits;
loss of sales or business;
loss of agreements or contracts;
loss of anticipated savings;
loss of use or corruption of software, data or information;
loss of or damage to goodwill; and
any indirect or consequential loss.
Subject to 14.1, our total liability to you arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, will be limited to £1,000 of the total Charges paid under the Contract.
We have given commitments as to compliance of the Services with the relevant specification in 4.2. In view of these commitments, the terms implied by sections 3, 4 and 5 of the Supply of Goods and Services Act 1982 are, to the fullest extent permitted by law, excluded from the Contract.
Unless you notify us that you intend to make a claim in respect of an event within the notice period, we shall have no liability for that event. The notice period for an event shall start on the day on which you became, or ought reasonably to have become, aware of the event having occurred and shall expire two months from that date. The notice must be in writing and must identify the event and the grounds for the claim in reasonable detail.
This 14 will survive termination of the Contract.
Confidentiality
We each undertake that we will not at any time during the Contract, and for a period of five years after termination of the Contract, disclose to any person any confidential information concerning one another's business, affairs, customers, clients or suppliers, except as permitted by 15.2.
We each may disclose the other's confidential information:
to such of our respective employees, officers, representatives, subcontractors or advisers who need to know such information for the purposes of exercising our respective rights or carrying out our respective obligations under the Contract. We will each ensure that such employees, officers, representatives, subcontractors or advisers comply with this 15; and
as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.
Each of us may only use the other's confidential information for the purpose of fulfilling our respective obligations under the Contract.
Termination, consequences of termination and survival
Our right to terminate. Without limiting any of our other rights, we may suspend the performance of the Services, or terminate the Contract with immediate effect by giving written notice to you if:
you commit a material breach of any term of the Contract and (if such a breach is remediable) fail to remedy that breach within seven days of you being notified in writing to do so;
you fail to pay any amount due under the Contract on the due date for payment (Refer to 9. Failure to Pay for further details);
you take any step or action in connection with you entering administration, provisional liquidation or any composition or arrangement with your creditors (other than in relation to a solvent restructuring), applying to court for or obtaining a moratorium under Part A1 of the Insolvency Act 1986, being wound up (whether voluntarily or by order of the court, unless for the purpose of a solvent restructuring), having a receiver appointed to any of your assets or ceasing to carry on business or, if the step or action is taken in another jurisdiction, in connection with any analogous procedure in the relevant jurisdiction;
you suspend, threaten to suspend, cease or threaten to cease to carry on all or a substantial part of your business; or
your financial position deteriorates to such an extent that in our opinion your capability to adequately fulfil your obligations under the Contract has been placed in jeopardy.
Your right to terminate. Should you wish to terminate using our Services for any reason, you must provide your Campaign Manager with 14 calendar days written notice prior to the next Payment Due Date of this. Should you fail to provide at least 14 calendar days notice, you will continue to be invoiced or charged as normal for our Services for at least the next billing period.
Consequences of termination. Termination of the Contract will not affect your or our rights and remedies that have accrued as at termination.
Survival. Any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after termination will remain in full force and effect.
Events outside our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by any act or event beyond our reasonable control (Event Outside Our Control).
If an Event Outside Our Control takes place that affects the performance of our obligations under the Contract:
we will contact you as soon as reasonably possible to notify you; and
our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. We will arrange a new date for performance of the Services with you after the Event Outside Our Control is over.
You may cancel the Contract affected by an Event Outside Our Control which has continued for more than 14 days. To cancel please contact us. If you opt to cancel we will refund the price you have paid, less the charges reasonably and actually incurred us by in performing the Services up to the date of the occurrence of the Event Outside Our Control.
Non-solicitation
You must not attempt to procure services that are competitive with the Services from any of our directors, employees or consultants, whether as an employee or on a freelance basis, during the period that we are providing the Services to you and for a period of six months following termination of the Contract.
Communications between us
When we refer to "in writing" in these Terms, this includes email.
Any notice or other communication given by one of us to the other under or in connection with the Contract must be in writing and be delivered personally, sent by pre-paid first class post or other next working day delivery service, or email.
A notice or other communication is deemed to have been received:
if delivered personally, on signature of a delivery receipt or at the time the notice is left at the proper address;
if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second working day after posting; or
if sent by email, at 09:00 the next working day after transmission.
In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.
The provisions of this clause will not apply to the service of any proceedings or other documents in any legal action.
General
Assignment and transfer
We may assign or transfer our rights and obligations under the Contract to another entity but will always notify you in writing or by posting on this webpage if this happens.
You may only assign or transfer your rights or your obligations under the Contract to another person if we agree in writing.
Variation. Any variation of the Contract only has effect if it is in writing and signed by you and us (or our respective authorised representatives).
Waiver. If we do not insist that you perform any of your obligations under the Contract, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you or that you do not have to comply with those obligations. If we do waive any rights, we will only do so in writing, and that will not mean that we will automatically waive any right related to any later default by you.
Severance. Each paragraph of these Terms operates separately. If any court or relevant authority decides that any of them is unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
Third party rights. The Contract is between you and us. No other person has any rights to enforce any of its terms.
Age Restriction: You warrant that you are at least 18 years of age and may legally agree to this agreement. We assume no responsibility or liability for any misrepresentation of your age.
Governing law and jurisdiction. The Contract is governed by English law and we each irrevocably agree to submit all disputes arising out of or in connection with the Contract to the exclusive jurisdiction of the English courts.
